Feb 28, 2024
Many community banks express hesitation about embracing social media, citing compliance concerns, resources, reputational risk, and more. But for some community banks, the benefits have far outweighed the risk. For example, Paducah Bank in Paducah, Kentucky, was an early adopter of social media marketing and has gained...
Oct 9, 2023
Since the launch of the Federal Reserve’s FedNow instant payments rail, the topic of faster payments has been front and center on bankers’ radars. Some institutions have enthusiastically embraced it, while others have taken a more cautious approach. In this episode, Madison joins ICBB chief operations officer Becky...
Apr 10, 2023
Ransomware and other cyber crimes are an ever-increasing (and very expensive) threat to community banks and their customers. There are many ways to prevent such an attack, but cybercriminals are getting smarter every day. What do you and your team do when the worst happens? In this se ondpart of a two-part episode,...
Mar 27, 2023
Ransomware and other cyber crimes are an ever-increasing (and very expensive) threat to community banks and their customers. There are many ways to prevent such an attack, but cybercriminals are getting smarter every day. What do you and your team do when the worst happens? In this first part of a two-part episode,...
Feb 13, 2023
Customer service is a cornerstone of community banking, but it's also a high-turnover profession. How can community banks build a culture that keeps quality tellers and customer service people from quiet quitting or joining the Great Resignation? In this episode, you'll hear from Chasity Bruce, customer service...