Feb 27, 2023
For the past few years, community bank lenders have had to contend with a lot of uncertainty and rapid changes in the lending environment. How can they effectively manage their credit risk? On this episode, we discuss managing credit risk in an uncertain environment with Matt Evans, president of ICBI-affiliate...
Feb 13, 2023
Customer service is a cornerstone of community banking, but it's also a high-turnover profession. How can community banks build a culture that keeps quality tellers and customer service people from quiet quitting or joining the Great Resignation? In this episode, you'll hear from Chasity Bruce, customer service...